Effective date: October 2026
These terms cover the mobile applications built by JO FERNS LTD and the use of this website. They say what the studio promises about the shape of the apps, what the assistant is allowed to be, and how a disagreement is raised. They are a plain account. The privacy note, dated the same month, is the companion page for how information moves.
The work
The studio designs, builds, tests, releases, and updates mobile applications. The work includes behavior, the interface, the engineering, testing on devices, the release, and later updates when the product or the operating system requires them. An app is a tool with a defined job. It is not a promise of income, health, a legal outcome, or any other result that would require a licensed professional.
Store listings should describe that job and stop there. If a screen in the app and a sentence on this page ever disagree, this page and the privacy note are the written record of the limits. A cheerful label in the interface does not widen them.
Both platforms
Every product is made for iOS and Android. A shared plan describes the scope. Each build follows the habits of its platform: navigation, type, gestures, and permission prompts. Shipping one and treating the other as optional is outside how this studio takes a job. Features, limits, and the rules in this document apply to both builds.
A fix discovered on one platform is scheduled with its pair. We do not leave one shore on an older, quieter version and call the product current. Updates, when they come, are part of that same pair.
Acceptable use
Use the apps for the job they describe. Do not break them open to reach another person’s data. Do not attempt to identify another user. Do not use them to send personal data to someone else. There is no feature for that, and trying to force one is not allowed.
Do not misuse the assistant to harass, to seek a way around the law, or to pretend that a reply is professional advice. Do not interfere with attribution, push delivery, or the unique id in order to falsify installs or notifications. Do not scrape the app, overload it, or wrap it in a service that claims to be us.
The assistant
The in-app assistant can talk with you about the app. It is not a human. It is not professional advice. A reply is generated to answer you, and what you write is used only for that answer. It is not passed to other users and it does not become a personal profile.
You remain responsible for decisions you make after reading a reply. If a matter needs a qualified person, find one. The assistant is not that person. An email to the studio is the route to a human here, and the assistant cannot receive it. Do not rely on the assistant for a medical, legal, or financial decision. If a reply sounds certain about a subject outside the app, treat that certainty as a fault, not as authority.
Data
The apps do not build a personal profile. They do not collect your name, email, phone number, contacts, or precise location for that purpose. Users do not exchange personal data with each other. Attribution uses Singular. Push notifications use OneSignal. The only identifying item is a unique id, used so Singular can attribute an install and OneSignal can address a push.
Mail you send to the developer is correspondence with JO FERNS LTD, handled as the privacy note describes. It is not fed back into the app, and it is not a profile by another name. This website’s contact form does not keep a copy on a server. It opens your mail app.
Availability
We work to keep the apps fit for their job and to publish updates when defects or platform changes call for them. Stores, operating systems, and networks sit between a build and a phone. We do not promise that the app will be reachable every minute, and a notification may arrive late or not at all if permission was refused, the device is offline, or the store delays a release.
An update can change a screen. When a change affects the facts in the privacy note or these terms, the pages on this site are updated with it. A beta, a staged rollout, or a paused release is still bound by the same limits on data and on the assistant. Availability can flex. Those limits do not.
Changes
We may revise these terms. The revised version is posted on this page with a new effective date. The date of this version is October 2026. Continued use after that posting means the posted terms are the ones that apply. If you do not accept a revision, stop using the apps and write to us so the conversation can close cleanly.
We will not treat a silent update in the store as notice of a new bargain. Notice lives on this page, next to the date. The privacy note moves on its own date when collection changes. Read both if you are checking what shifted.
Disputes
If you have a complaint, a question, or a disagreement about an app or about these terms, write to the developer. Disputes are raised and addressed in writing, by email to JO FERNS LTD at [email protected]. Describe what happened, which app and platform, and what you want. We will answer in writing.
Please use that path before any other. The assistant cannot receive a dispute. A store review is not a notice to the studio. We would rather read a clear letter than reconstruct a complaint from a star rating we do not collect on this site. If we owe you a correction — a faulty screen, a notification that should not have been sent, a letter you want deleted — say so in that email and we will deal with it as correspondence, not as a ticket lost in a queue.